Appointments
Appointments are booked in three lengths:
- 10 minutes: prescription or referral only.
- 20 minutes: a standard appointment. Most doctors can cover two or three things in this time.
- 30 minutes: for complex matters or a longer list.
To book, use the buttons below, or call:
Billing and fees
Effective 26 October 2026.
If you have a Medicare card, every eligible GP visit at both clinics is bulk billed, so there is no gap to pay. You don’t need a concession card. This started on Monday 26 October 2026.
Bulk billed:
- GP visits of any length
- Care plans and their reviews
- Health assessments
- Mental health treatment plans
- Short-term counselling with your GP (focussed psychological strategies)
Still carries a fee:
- Procedures, such as skin lesion removals, hormonal IUD insertions and sutures. A fee applies to the procedure itself, and your doctor will tell you the cost before you agree.
- Services Medicare does not cover, such as commercial driver’s licence medicals, employment and insurance medicals and reports, and vaccines that are not government funded (for example, travel vaccines).
- Work injury visits. Until you have a ReturnToWorkSA claim number, you pay for these visits at ReturnToWorkSA rates. Keep your receipts; ReturnToWorkSA can pay you back. Once you have a claim number, we bill ReturnToWorkSA directly.
Where a fee applies, we will always tell you the cost in advance and ask for your consent.
Your agreement to bulk billing
Medicare now requires us to keep a record that you agreed to each bulk-billed visit. You may get a text from us asking you to confirm. Please reply, because without it we cannot claim from Medicare. Our texts will never ask for bank or card details.
Missed appointments
The fee depends on the length of appointment you booked. It is the same at both clinics.
| Appointment booked | Fee |
|---|---|
| 10 minutes | $50 |
| 20 minutes | $100 |
| 30 minutes | $150 |
- Not attending, or cancelling with less than two business hours’ notice, counts as a missed appointment.
- We text you a reminder a week before and again the day before. Each text shows the fee.
- Medicare does not pay for a missed appointment, so the fee is not claimable. You’ll need to pay it before you book your next appointment.
- If something serious kept you away, such as a hospital stay, or the fee would cause you hardship, tell us.
- Urgent care is never refused because a fee is owing.
Payment and rebates
Where a fee applies, payment is due on the day. If Medicare pays part of the cost, we lodge the claim for you, and Medicare usually pays it into your bank account within 24 to 48 hours. If you need a lot of care in a year, the Medicare Safety Net can lower what you pay.
Questions about a bill
Call the clinic and ask for our practice manager. If we have made a mistake, we will fix it.